Nuon Business units

Over 7000 people work in a wide variety of jobs in the following business units:

• Production
• Asset Development
• Asset Optimalization & Trading
• Distribution & Sales  
  • Sales Business-to-Customer
  • Sales Business-to-Business
  • Customer Care Center
  • Value Added Services
  • Heat & Industry Parks
• Renewables
• Staff Functions

Production

Nuon Production the technical hart of our organization with 800 employees. The generation of energy takes place in state-of-the-art energy plants trough the Netherlands. It is important to train our employees to keep them up to date with the developments within production. Maintenance & Engineering Services is the department responsible for the large maintenance projects of our assets.

Asset Development

Asset Development carries out the entire complex electricity and gas projects such as state-of-the-art power plants and wind farms. The high stakes involved make this an extremely challenging task: the construction of a new power plant, for example, could run to two billion euro. Moreover, we operate in a very dynamic sphere of activities, because legislation and regulations are constantly changing and there are a lot of stakeholders to convince.

Asset Optimalization & Trading

Asset Optimalization & Trading is responsible for procuring and selling electricity and gas and associated fuels. To ensure that the dynamic of the current energy market is properly monitored, ETW takes advantage of the opportunities to conclude short and long-term contracts. The external market risks that this involves are minimised by estimating them on a daily basis.

Distribution & Sales

Since the liberalisation of the energy market Distribution & Sales has become a very important part of Nuon. Now that everyone is free to choose an energy supplier, competition between the energy companies has increased, both inside and outside the Netherlands. So we have to keep on finding ways of standing out from the crowd.

The Distribution & Sales business unit comprises the following units:

• Sales Business-to-Customer
• Sales Business-to-Business
• Heat & Industry Parks
• Customer Care Center
• Value Added Services

Sales Business to Customer

From branding to direct/indirect sales, from developing promising sales channels to coordinating group-wide sales processes and from coordinating the positioning of new propositions to cross-selling and upselling: Distribution & Sales Netherlands operates within a broad and challenging area of expertise. Our specialists analyse market preferences of consumers, initiate advertising campaigns and ensure that existing customers are happy to remain customers. By giving recommendations that provide a genuine benefit we maximise the customer experience.

Sales Business to Business

From branding to direct/indirect sales, from developing promising sales channels to coordinating group-wide sales processes and from coordinating the positioning of new propositions to cross-selling and upselling: Distribution & Sales Netherlands operates within a broad and challenging area of expertise. Our specialists analyse market preferences, initiate advertising campaigns and ensure that existing customers are happy to remain customers. By giving recommendations that provide a genuine benefit we maximise the customer experience.

Customer Care Center

The Nuon Customer Care Center (CCC) has a clear ambition: to help millions of customers to realise long-lasting energy savings. Our energy consultants – enthusiastic professionals with a passion for customer contact – do everything they can to bind customers to the organisation by giving valuable advice and answering questions courteously and efficiently. We offer an inspiring work environment, encourage the development of staff and are an innovative trendsetter in the energy sector.

Value Added Services

Our ambition to enable customers to optimise their energy management is put into practice by the Value Added Services (VAS) market group by positioning products and services that make life just that bit safer or more comfortable. Innovative products in the fields of heating, insulation and security are put onto the market on the basis of a sophisticated marketing mix. The marketing specialists of VAS focus on acquiring, cross-selling and upselling an innovative product portfolio, varying from solar panels to smart savings products and energy labels and financing those products.

Heat & Industry Parks

Nuon Heat is one of the departments where both techniques and customers (o.a. marketing, acquisition) are important. Residual heat is captured in places where a lot of it is created, such as in electricity production and waste incineration. Nuon uses this residual heat for district heating: we heat the water, which is conveyed to homes and businesses via a network of underground pipes. Nuon owns and operates industry parks in the Netherlands and Germany. As one of the biggest energy companies in Europe we are in the ideal position to provide production companies with safe, reliable and efficient energy and other services.

Renewables

Nuon obtains part of its power from renewable sources by harnessing wind, sun and hydropower. Our colleagues of renewables work on the generation, optimalization and development of sustainable energy generation. By investing in renewable energy, Nuon is helping to reduce CO2 emissions.

Staff functions

Nuon has several support divisions which contribute to the operation of the business. The support divisions support and advice the business divisions about HR, Finance, Facilities and Communications.