Preventing termination of energy supply
Energy that is used must be paid for. But sometimes a customer is unable to pay his/her energy bill because of psychological or social problems or mounting debts. This is why Nuon operates a strict but fair collection policy. Strict towards those who don't want to pay and just towards those who cannot pay.
The Nuon collection policy is oriented to preventing customers from having problematic debt situations. Since 2005 Nuon has had agreements with GGDs, debt relief agencies and credit agencies about the interchange of personal data. In this way, we can inform such official bodies in good time about customers who need assistance. This can prevent disconnection by the grid manager.
In addition, there are plenty of opportunities for obtaining a payment schedule. The basic criterion here is preventing debts from increasing further.