Stakeholder Dialogue

Nuon is building a corporate culture predicated on open and constructive relations with the various parties in our community and wider society. We see this as a continuous learning process, in which we seek the right balance between our own point of view and the opinions of the many interest groups we are in contact with. 

Interaction with society has many aspects. Whilst an organised dialogue with our stakeholders helps us to identify and understand the needs and expectations of our community, the contacts that we maintain in relation to our business activities also provide valuable information. Particularly, the contacts with our shareholders and political representatives are extremely important in this context. To this end, Nuon has a Public Affairs Department at corporate level, which reports directly to the chairman of the Management Board. 

The manner in which we want to present and conduct ourselves in the social context is described in the Nuon Code of Conduct, which sets out guidelines for every employee as to what is and what is not desirable regarding the manner in which they conduct themselves as representatives of Nuon. This includes guidelines aimed at avoiding corruption, but also instructions on how to deal with confidential information in the light of competitive sensitivity. The immediate superiors are responsible for ensuring that the Code of Conduct is complied with.

In 2007 the existing initiatives for contacts with our stakeholders were continued. Examples are the Nuon Customer Council and the newsletters for communities near power stations. Like previous reports, the report for 2006 was also evaluated in a group discussion and in interviews with stakeholders. In this connection, we again entered into a dialogue about the most relevant social issues for Nuon and the manner in which we account for our actions on these issues. This evaluation can be found via the related subjects on the right side of this page.