Specialist in system and business processes

Plaats
Helsinki
Sluitingsdatum
29-06-2017
Ref.-Nr.
CW-00045

Do you want to join our agile transformation?

Vattenfall Consumer Sales Nordic is accelerating towards a future with the connected energy landscape, new solutions, empowered customers and disruptive competitors. We have very high ambitions going forward and will continue to be a leader through innovation, customer focused solutions and signature customer experiences.

We recently implemented an agile structure, governance and way of working - a major shift in becoming even more fleet-footed and to put the customer in the center of everything we do. We have applied this through cross-functional self-organizing teams who work in short cycles to deliver improvements for the customer and business continuously. We work with customer-centric business models in agile cross-functional teams and we aim for increased market leadership in Sweden and in Finland! We are on our way to become fully customer centric and thus provide a first-class customer experience – no matter what information, channel, app or individual you get in touch with.

All daily work in Consumer Sales Nordic, both operations and development, is carried out in cross-functional scrum teams. It is in these teams that we deliver a great customer experience in all of our customer journeys and progress on our business targets. Ensuring we are in the forefront in each competence area all employees belong to a chapter i.e. center of excellence. Chapters are groups of functional competences that share best practices and develop their expertise. There are different Chapters for different competences and skills.

In this position, you will belong to the Chapter Builders (Process and system experts). Here we have gathered our competence regarding our internal systems & tools, processes and ways of working. In the Builders’ chapter, the direction is to increase our ability to identify and explore trends and emerging technologies supporting sales and marketing and see how that can be turned into an advantage for our business. We also aim to increase our competence within the digital landscape, advance in the role as agile ambassadors, improve facilitation skills and ability to drive change.

We are looking for a Specialist in system and business processes in Finland to join Scrum team which has the end-to-end responsibility to deliver the best customer experience for our existing household customers.
An important task in this Specialist role is to ensure that your Scrum team has well-oiled processes that deliver a world class customer experience. With us you will be offered the opportunity to run and develop several different processes and continuously improve and test already existing systems and methods of working. As a Specialist, your role will include a mixture of daily operational and process administration, and you will actively participate in ongoing customer loyalty initiatives. You should also have a good understanding of business impact and ability to see business opportunities in any situation.

You need to understand the needs of our customer program and contribute to its development needs. You should also have deep understanding of the business direction and ability to foresee how operations need to be continuously developed in the dimensions of people, process and technology.

Your skills and experiences include
• Commercial degree and/or documented experience from sales channel development. Ideally from the electricity market
• Operational experience from the utility market would be seen advantageously
• Strong attention to details
• Interest and experience in marketing and sales technologies combined with development work
• Digital knowledge would be a plus
• Agile way of working, i.e. SCRUM methods
• Ability to communicate fluently in Finnish and in English.

Our ideal candidate is

• Passionate about energy, sustainability and climate
• Flexible person who enjoys working with minor details as well as with larger concepts
• Persistent and works well to achieve long term results
• Devoted to customer centricity
• Highly interested in technology, systems and digitalization
• Innovative and business minded
• Initiative and driven to be able to proactively solve challenges and issues
• A humble team player, confident in your acquired skills and knowledge, whilst at all times putting the team before your ego.

Process and time line

We look forward to your application no later than 29th of June, but we ask you to apply as soon as possible! Interviews will be conducted on a rolling basis.

For more information about the position you are welcome to contact Elina Kortessalo, Chapter Lead, +358 400 328 345 from 10am to 11am on Thursday 15th June 2017. For more information about the recruitment process you are welcome to contact recruiter Sonja Otranen, +358 46 922 1228.

Our organization
Within Business Area Customers & Solutions the customer comes first. The employees strive to deliver the best customer experience and provide relevant offers and services to the customers. With over six million customers, Business Area Customers & Solutions is responsible for the sales of solutions and energy contracts to private and business customers in Germany, France, Netherlands, Sweden, Finland, Denmark and Norway.

Consumer sales currently operate in Sweden and Finland in the consumer and small & medium business markets. By offering an excellent customer experience through first class propositions, the unit enables Vattenfall to take a leading position on the Nordic market.