CIM Officer


CIM Officer

Vattenfall is one of Europe’s largest generators of electricity and the largest producer of heat. The Vattenfall Group has slightly more than 20,000 employees. Vattenfall’s core markets are Sweden, Germany and the Netherlands. The Group also conducts business in Belgium, Denmark, Finland, Poland and the UK. The Parent Company, Vattenfall AB, is 100%-owned by the Swedish state. Vattenfall IT is the internal provider of IT infrastructure services for the entire Vattenfall Group. It is an international shared service centre, providing efficient and reliable IT services and support to the Vattenfall Group. Some 1 200 people in Denmark, Finland, Germany, Poland and Sweden
work for us.

We are now looking for an: Critical Incident Management Officer with NOC or Central Monitoring Experience

Localization: preferably for our Gliwice or Katowice location but it will also be possible to be based in Częstochowa

Your job as Critical Incident Management Officer:

         · Lead and follow-up upon resolutions for Severity One Incidents (P1 Critical Incidents), threats and vulnerabilities, and participate in on-call duty for business-critical services (approx. 6 weeks p.a.)

        · Develop and administer the monitoring tools that is being used to anticipate irregular operation by our NOC and SOC colleagues

        · Drive Performance Team assignments together with business representatives

        · Prepare and evaluate root cause analyses

        · Cooperate with Problem, Change and Configuration Management

         · Prepare risk reports and update documentation



        · Bachelor degree in information science, mathematics, natural science, engineering or similar

        · Several years of experience in IT infrastructure services or as project manager, solution designer or e.g. IT architect

        · Experience with monitoring tools comparable to BMC Truesight, Entuity, Truview

        · Experience with Microsoft Office

        · Any certification in Scrum, ITIL v3 Foundation or COBIT 

        · Good knowledge about CISSP, GIAC, CISM, CISA

        · Experience with ISO 17799 / ISO/IEC 27001 / ISO 27002

        · Good command of written and spoken English

        · Willingness to business travel 

        · Good communication skills


        · Attractive salary adequate to the skills and experience

        · Job in an international environment and a young, dynamic team with team mates in Hamburg, Stockholm, Gliwice and Amsterdam

        · Rich benefit package (e.g. private healthcare & multisport card)

        · Opportunity for professional development (training budget)

        · Excellent work atmosphere

Interested? Send your CV to