Operation Manager - Customer Service Finland

Soort Contract


We are strengthening our team of Customer Service Nordic in Helsinki and are looking for an
Operation Manager
with drive and vision, to work towards setting targets within the organization and maintaining a healthy workplace with empowered people.

In your role achieving world class customer experience is number one. You lead a team of 8 professionals, creating conditions to achieve results and to continuously improve by coaching, motivating and securing HR processes. Motivating and enabling your team to take responsibility for their work and to develop their talent is at the heart of your role. You are also responsible for stakeholder management, both internally and externally. You manage contracts with third party providers of Customer Service, and on a regular basis evaluate performance and take corrective actions when needed.

We offer you an inspiring position with focus on leadership, people, change, development and creating something new. You are given the opportunity to build your own job and your team. You will be in the hub of our re-organisation and will be setting ground to our brand new Customer Service. You will be a part of creating a new culture and values – you get to join us on our journey to making Customer Service one of the best places to work in the North. You will have a people job in which you get to both create networks and to interact with your existing networks to enable cooperation and good relations. Here is your opportunity to join our success story and meet the changing market in a new organisation with strong focus on continuous improvement.

To succeed in this role, you work fluently both in a project and agile set up. You have the ambition to work with continuous improvement within your area of responsibility through analysis of “Process Performance Indicators” (PPIs). As a person you are ambitious and a good listener. You are motivated by develop business and people through involvement and empowerment. You have the ability to use information from data and input from customers and stakeholders to set corrective actions to improve results and customer experience. 
To ensure success, you have a strong background with:
• 5 year experience as a manager and/or Partner Manager
• Experience of change management and successful track record within area
• Experience from sales and achieving results
• Bachelor or Master degree in a relevant field
• Fluent Finnish and English in speech and writing

For further information on the position you are welcome to contact Andreas Ulfhielm, Director of Operations, at Vattenfall Customer Service Nordic +4670-352 65 01 or andreas.ulfhielm@vattenfall.com.

If you have questions regarding the recruitment process you are welcome to contact Laura Niemi, Senior Consultant +358 50 3780862.

Please apply by submitting your cover letter and CV in English no later than 22nd of March 2018.
We are looking forward to your application!

We are convinced that diversity contributes to build a more profitable and attractive company and we strive to be good role models. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation.

Vattenfall Customer Service Nordic has five main customers - B2C, B2B, Electricity Distribution, E-Mobility and Heat. We take pride in delivering by agreed targets and contribute to the developing of all business areas.